Responsible Gaming

At trada-casino, specifically through our platform at trada-nz.com, we define "Responsible Gaming" as a fundamental operational philosophy aimed at ensuring gambling remains a safe, controlled, and enjoyable form of entertainment. Our objective is to empower our New Zealand players with the knowledge and tools necessary to make informed decisions about their gaming activities. We recognize that while the majority of users play for fun, a small percentage may experience difficulties. Therefore, we pledge unwavering support from our dedicated team to assist any player in maintaining control, aligning our practices with the highest standards of host responsibility and the regulatory expectations for 2025.

Risk Awareness

Understanding the potential risks associated with gambling is the first step towards prevention. Gambling addiction, often referred to as compulsive gambling, is an impulse-control disorder that can affect individuals regardless of their background. At trada-casino, we utilize behavioral analysis to identify patterns that may indicate a loss of control. Players should be vigilant regarding the following signs of problematic behavior:

• Preoccupation: Constantly thinking about past gaming sessions or planning the next venture, often to the detriment of other responsibilities.
• Tolerance Escalation: Feeling the need to wager increasing amounts of money to achieve the same level of excitement ("the rush").
• Chasing Losses: Returning to trada-nz.com specifically to win back money lost in previous sessions, often leading to deeper financial deficits.
• Concealment: Lying to family members, therapists, or employers to hide the extent of involvement with gambling.
• Withdrawal Symptoms: Feeling restless, irritable, or anxious when attempting to cut down or stop gambling.

Self-Assessment Test

To assist you in evaluating your current gaming behavior, we recommend honestly answering the following self-assessment questions. If you answer "Yes" to three or more, we strongly advise seeking professional assistance or utilizing our limitation tools immediately:

1. Have you ever bet more than you could really afford to lose?
2. Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
3. Have you gone back another day to try to win back the money you lost?
4. Have you borrowed money or sold anything to get money to gamble?
5. Has gambling caused you any health problems, including stress or anxiety?
6. Have people criticized your betting or told you that you had a gambling problem, regardless of whether you thought it was true?
7. Has your gambling caused any financial problems for you or your household?
8. Do you feel guilty about the way you gamble or what happens when you gamble?

Limits & Tools

To facilitate a balanced gaming environment, trada-casino provides a robust suite of customizable tools designed to help you manage both your budget and your time. These controls can be accessed directly through your "My Account" dashboard under the "Responsible Gaming" tab.

Deposit Limits

We encourage all players on trada-nz.com to establish deposit limits before they commence playing. These limits restrict the amount of funds you can deposit into your account over a specific period. Once a limit is reached, no further deposits will be accepted until the period resets.

• Daily Limit: Restricts deposits within a 24-hour period.
• Weekly Limit: Restricts deposits from Monday to Sunday.
• Monthly Limit: Restricts deposits within a calendar month.

Note on Adjustments: Decreasing a limit (making it stricter) takes effect immediately. Increasing a limit (making it looser) is subject to a mandatory 24-hour cooling-off period to prevent rash decisions.

Session & Time Management

Time management is as critical as financial management. We offer the following tools to help you track your engagement:

• Session Timers: You can configure a reality check that suspends play and displays a notification after a set duration (e.g., 60 minutes), reminding you of the time spent and your net wins/losses.
• Time-Out (Cooling-Off): If you feel you need a short break, you can enable a "Time-Out" period. This is a temporary suspension of your account for a period ranging from 24 hours up to 6 weeks. During this time, you cannot log in or deposit, and the account will automatically reactivate once the period expires.

Self-Exclusion

For players who feel that their gambling has become problematic or unmanageable, trada-casino offers a formal Self-Exclusion facility. This is a significant step that involves a joint commitment from the operator and the player to cease all gaming activities for a set duration.

Procedure and Terms

Self-exclusion can be activated through the "Responsible Gaming" section of your profile or by contacting our support team directly via email. The minimum period for self-exclusion is six (6) months, with options extending to one (1) year, five (5) years, or a lifetime permanent ban.

• Access Block: Once confirmed, your access to trada-nz.com will be revoked immediately. You will not be able to log in or create new accounts.
• Financial Withdrawal: Any remaining withdrawable balance in your account will be returned to you according to our standard withdrawal policy, provided all verification checks are complete.
• Marketing Suppression: We will remove you from all marketing databases to ensure you do not receive promotional materials during your exclusion period.
• Irreversibility: A self-exclusion cannot be revoked or shortened under any circumstances before the agreed period has elapsed.

Support Resources

We strongly encourage players in New Zealand to utilize professional resources if they are struggling. Assistance is available confidentially and free of charge.

New Zealand Local Support

For our players in New Zealand, the following national services are available:

• Gambling Helpline New Zealand: Call 0800 654 655 or text 8006. Available 24/7/365 for free, confidential support.
• PGF Services (Problem Gambling Foundation): Visit pgf.nz for counseling and support services.
• The Salvation Army: Provides localized addiction services throughout NZ.

International Support Organizations

Blocking Software

To further restrict access to online gambling content across the internet, we recommend installing specialized blocking software on your devices:

• Gamban: Blocks access to thousands of gambling websites and apps on all your devices.
• BetBlocker: A free tool that allows you to restrict yourself from over 15,000 gambling sites.

Help for Family

If you are concerned about a family member or friend who plays at trada-casino, it is essential to approach the situation with empathy and care. Gambling addiction often thrives in secrecy, and open communication is the most effective tool for intervention.

• Approach Calmly: Choose a quiet time to talk when the person is not gambling. Avoid accusatory language; instead, focus on how their behavior makes you feel.
• Protect Finances: If necessary, take steps to secure family funds and bank accounts to prevent financial damage.
• Seek External Help: You do not have to manage this alone. Organizations like Gam-Anon or the NZ Gambling Helpline offer specific support for families and friends affected by someone else's gambling.
• Encourage Professional Help: Gently suggest that they speak with a counselor or utilize the limitation tools provided on trada-nz.com.

Operator's Commitment

At trada-casino, our commitment to responsible gaming goes beyond providing tools; it involves proactive monitoring and intervention. We employ advanced automated systems to analyze player behavior for risk indicators, such as rapid increases in deposit frequency, erratic wagering patterns, or extended session times.

Proactive Intervention Policy: If our system or our Responsible Gaming Team identifies behavior indicative of potential harm, we reserve the right to contact the player directly. This interaction may involve:

• Sending a "reality check" communication regarding their recent spending.
• Requesting a Know Your Customer (KYC) or Source of Funds (SOF) check to ensure affordability.
• Unilaterally applying deposit limits or, in severe cases, suspending the account to protect the player from further harm.

Updates

The policies and tools described on this page are subject to regular review to ensure compliance with New Zealand regulations and international best practices. Any significant changes to our Responsible Gaming policy will be communicated to players via email notification or a prominent banner upon logging into trada-nz.com.

Last Updated: November 6, 2025

Contact & Feedback

If you have questions regarding our safer gambling tools, need assistance setting limits, or wish to provide feedback on how we can improve, please contact our dedicated team. Our Responsible Gaming staff, led by Aroha Williams, is trained to handle these inquiries with the utmost confidentiality and sensitivity.

• Email: support@trada-nz.com
• Availability: 24/7 Support

We value your input as it helps us maintain a safer environment for all our players.