Privacy Policy

This Privacy Policy outlines how trada-casino ("we," "our," or "us") collects, uses, maintains, and discloses information collected from users ("you" or "Players") of the trada-nz.com website. We are committed to protecting your privacy and ensuring the security of your personal information in compliance with applicable New Zealand laws, including the Privacy Act 2020, and international best practices. This policy applies to the website and all products and services offered by trada-casino. By using our services, you acknowledge that you have read and understood this policy. This document is effective as of November 6, 2025.

Who We Are

trada-casino is the data controller responsible for your personal information collected through trada-nz.com. We are committed to transparency regarding our corporate identity and data governance structures to ensure you know exactly who is handling your data.

Legal Entity: While specific headquarters and legal registration details are currently not specified in our public profile, we operate as a distinct entity managing the trada-nz.com platform.
Data Protection Officer (DPO): To ensure compliance with data protection laws and to serve as a point of contact for all privacy-related inquiries, we have appointed a dedicated representative.
Contact Person: Aroha Williams
Contact Email: support@trada-nz.com

For any formal inquiries regarding data processing or to exercise your privacy rights, please direct your correspondence to the attention of Aroha Williams at the email address provided above.

What Personal Data We Collect

To provide you with a secure and seamless gaming experience on trada-nz.com, we collect various categories of data. This collection is necessary for account management, legal compliance, and service improvement.

Personal Identification Information

We collect personal data that you voluntarily provide to us when registering an account, making a deposit, or communicating with customer support. This includes:

Identity Data: Your full name, date of birth, and gender.
Contact Data: Your email address (e.g., support@trada-nz.com for support queries), phone number, and residential address.
Verification Documents: Copies of passports, driver's licenses, or utility bills required for Know Your Customer (KYC) and Anti-Money Laundering (AML) checks.

Technical and Usage Data

When you interact with our website, our systems automatically collect specific technical data to ensure platform stability and security:

Device Information: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Logs: Information about how you use our website, products, and services, including login times, pages visited, and game sessions.

Financial and Transaction Data

We process data related to your financial activities on the site:

Payment Details: Transaction history, deposit and withdrawal records, and payment method identifiers (though we do not store full credit card security codes).
Betting History: Records of your wagers, wins, and losses for audit and dispute resolution purposes.

Legal Basis for Processing

Under New Zealand privacy laws and international data protection standards (such as the GDPR where applicable to our global operations), we process your personal data only when we have a lawful basis to do so.

Performance of Contract: We process your data to fulfill our contractual obligations to you, such as managing your account, processing your bets, and facilitating withdrawals. Without this data, we cannot provide our services to you.
Legal Obligation: We are required by law to process certain data to comply with regulatory requirements, including Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) acts, as well as responsible gambling regulations.
Legitimate Interests: We process data for our legitimate business interests, such as detecting and preventing fraud, maintaining network security, and analyzing user behavior to improve our services, provided these interests do not override your privacy rights.
Consent: In specific instances, such as sending direct marketing communications or using non-essential cookies, we rely on your explicit consent. You have the right to withdraw this consent at any time.

Purpose of Processing

We use the information we collect for specific, defined purposes related to the operation of trada-casino and the provision of services on trada-nz.com. We do not process your data in ways that are incompatible with these purposes.

Service Provision: To create and manage your account, verify your identity, process financial transactions, and provide customer support.
Service Improvement: To analyze usage trends and player preferences, allowing us to enhance the functionality, design, and content of our website.
Marketing and Communications: To send you promotional materials, newsletters, and bonus offers that may be of interest to you, subject to your marketing preferences.
Security and Integrity: To prevent, detect, and investigate fraudulent activities, unauthorized access, and other illegal activities that compromise the security of our platform.
Responsible Gambling: To monitor gaming patterns for signs of problem gambling and to implement player protection measures as required by our responsible gaming policies.

Disclosure & Sharing

We prioritize your trust and do not sell your personal data. However, we may share your information with trusted third parties to facilitate our services and comply with legal requirements.

Service Providers: We engage third-party vendors for payment processing, customer support software, IT infrastructure, and marketing services. These providers are contractually bound to protect your data and use it only for the purposes we specify.
Regulatory Authorities: We may disclose your data to law enforcement agencies, gambling regulators, or other government bodies if required by law, court order, or to protect our rights and the safety of our users.
Affiliates and Partners: With your consent, we may share data with business partners for joint marketing efforts.
Corporate Transactions: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, subject to confidentiality agreements.

International Transfers

As an online service, trada-casino may process and store your data on servers located outside of New Zealand. We ensure that any international transfer of your personal data complies with applicable privacy laws.

When transferring data to jurisdictions that may not have the same level of data protection laws as New Zealand, we implement appropriate safeguards. These may include:

Standard Contractual Clauses: Using model contracts approved by relevant data protection authorities that ensure the recipient protects your data to a high standard.
Adequacy Decisions: Transferring data to countries formally recognized as providing adequate data protection.

We take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

Data Retention

We retain your personal information only for as long as strictly necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Account Data: Generally, we retain your personal data for the duration of your relationship with us. Upon account closure, we may retain specific data for up to 5 years (or longer if required by law) to comply with AML regulations and to resolve any potential disputes.
Marketing Data: If you opt out of marketing, we will remove your details from our marketing lists immediately, though we may retain a record of your request to ensure we do not contact you in the future.
Deletion Criteria: Once the retention period expires or the purpose for processing ceases to exist, your data will be securely deleted or anonymized so that it can no longer be associated with you.

Your Rights

Under the New Zealand Privacy Act 2020 and relevant international standards, you have specific rights regarding your personal data. trada-casino is committed to facilitating these rights.

Right to Access: You have the right to request a copy of the personal data we hold about you and to check that we are lawfully processing it.
Right to Correction: You can request the correction of incomplete or inaccurate data we hold about you.
Right to Erasure: You may ask us to delete or remove personal data where there is no good reason for us to continue processing it, subject to our legal retention obligations.
Right to Object: You have the right to object to the processing of your personal data where we are relying on a legitimate interest or for direct marketing purposes.
Right to Restriction: You can ask us to suspend the processing of your personal data in certain scenarios, such as while we verify the accuracy of the data.
Data Portability: You have the right to request the transfer of your personal data to you or to a third party in a structured, commonly used, machine-readable format.
Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at support@trada-nz.com. We will respond to all legitimate requests within 30 days. There is typically no fee to access your personal data, but we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

Cookies & Tracking Technologies

trada-nz.com uses cookies and similar tracking technologies to distinguish you from other users, enhance your experience, and improve our site's functionality.

Strictly Necessary Cookies: Essential for the operation of the website, enabling you to log in, make deposits, and play games securely.
Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website, helping us improve the way our site works.
Functionality Cookies: Used to recognize you when you return to our website, enabling us to personalize content for you and remember your preferences (e.g., language or region).
Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can control and manage cookies through your browser settings. However, please note that blocking essential cookies may impact the functionality of trada-nz.com.

Data Security

We have implemented robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

Encryption: We use TLS 1.2+ encryption protocols to protect data transmission between your device and our servers.
Access Controls: Access to your personal data is limited to employees, agents, contractors, and other third parties who have a business need to know. They are subject to a duty of confidentiality.
Regular Audits: We conduct regular security assessments and audits of our systems to identify and mitigate potential vulnerabilities.
Incident Response: We have established procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Complaints & Contacts

If you have any concerns or complaints about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue.

Contact Us: You can contact our Data Protection Support directly via email at support@trada-nz.com. Our designated contact person is Aroha Williams.
Response Time: We aim to acknowledge all complaints promptly and provide a full response within reasonable timeframes.
External Escalation: If you are not satisfied with our response, or believe we are processing your personal data not in accordance with the law, you have the right to lodge a complaint with the Office of the Privacy Commissioner (New Zealand) or your local data protection supervisory authority.

Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The "Last Updated" date at the top of this policy indicates when the latest revisions were made.

Notification of Changes: Material changes to this policy will be communicated to you via email, a prominent notice on our website, or through your account dashboard. We recommend that you check this page periodically to stay informed about how we are protecting your information.

Last updated: November 2025